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Repairs

All our products go through rigorous testing and inspection procedures and should therefore be in good working order when you receive them. Should something nevertheless have slipped through the net and your brand new product is faulty or it develops a fault during it’s lifetime, please call our Technical Support Desk on 0844 8800 785 with the part and serial numbers together with a description of the fault. If we are unable to resolve the issue over the phone we will:

repairs

 

  • Give you a Returns Reference No. which should be referred to in the documentation when you ship the item to us
  • Repair it as quickly as we can

 

To speed things up, we are pleased to say that we are a service centre for the following manufacturers;

 

  • ClearOne – PSU and fans only

 

Please note that we do charge for repair and delivery costs where the product is out of its warranty period or if its failure is due to damage/misuse. We will quote for all such repairs and require a written order confirmation before work commences. Items quoted for but subsequently not repaired will be subject to an evaluation charge and return delivery costs. Should an item be returned for repair and subsequently no fault is found, we will make a small charge to cover the cost of inspection/test and shipping the item back.

 

Loans

If your customer must have a working system during the repair time, we will do our best to provide you with an equivalent loan unit.

 

Advance Replacements

Should your product fail within 90 days of purchase, subject to agreement, we will advance replace it.

 

  • Subject to availability
  • For made to order items such as Lutron HomeWorks systems, we will replace the individual components
  • Excludes all Barco and custom made products

 

All items must be returned complete, as new with their original packaging. Please note that we reserve the right to refuse to accept goods for credit if they are not returned within 21 days of being advance replaced.